Chris Saxsma is an Intake Specialist at Law Bear Injury Lawyers, where he serves as one of the first points of contact for individuals seeking legal assistance following an injury or accident. He brings a background in personal injury intake, sales, client relations, and team leadership, focusing on understanding each client’s story, gathering critical case information, and connecting clients with the right legal resources.
Chris has spent a decade in personal injury intake, including experience in intake and sales management, where he helped lead teams, train new employees, manage referral relationships, and develop processes designed to improve client experience and conversion. He also spent several years in the technology industry, where he consistently exceeded sales goals, generated more than $550,000 in closed-won revenue, and transitioned into deal desk operations supporting complex client transactions. He now brings that combined experience back to the legal field at Law Bear.
ROLE AT LAW BEAR
- Serves as a primary point of contact for prospective personal injury clients, conducting detailed intake interviews to understand their accidents, injuries, treatment, insurance coverage, and potential liability.
- Gathers and organizes critical case information, including police reports, photographs, medical records, insurance information, and other supporting documentation.
- Communicates with clients with empathy and professionalism, explains the next steps in the intake process, and connects qualified clients with the firm's legal team.
- Works closely with attorneys and case managers to ensure accurate case documentation and a smooth transition for new clients into the firm.
Career Highlights
Personal Injury Intake Manager: Led and supported high-volume legal intake operations, including managing a six-person intake team, coaching and developing new hires, conducting interviews, and establishing performance benchmarks.
High-Volume Client Acquisition: Averaged 70–80 clients signed monthly in a previous legal intake role and maintained a 95% conversion rate on qualified leads.
Team Leadership & Training: Trained new employees on case evaluation, salesmanship, contract drafting and amendments, client communication, and internal systems. Led daily coaching and development sessions for an intake team.
Sales & Revenue Generation: Generated more than $550,000 in revenue during his time in business development at Placer.ai while consistently exceeding quarterly sales quotas.
Deal Desk & Client Operations: Managed complex transactions from initial inquiry through contract execution, providing pricing, product, business, and analytical support while ensuring accuracy and compliance.
Cross-Functional Experience: Brings experience working across legal intake, sales, operations, customer service, contract management, training, and client relations.
PROFESSIONAL APPROACH
Chris believes effective intake starts with active listening. Every client has a different story, and understanding what happened requires patience and empathy.
His approach combines strong communication and relationship-building skills with the organization and attention to detail required in legal intake. He strives to make clients feel heard and informed while providing the legal team with accurate information from the start.
EDUCATION
Chris earned his Bachelor of Science in Political Science from Illinois State University in 2015. His education, combined with his professional experience, has helped him develop strong communication, research, problem-solving, and client service skills.
PERSONAL
Outside of work, Chris is passionate about Brazilian Jiu-Jitsu and fitness. He enjoys training, staying active, exploring the outdoors, discovering good restaurants and coffee shops, and spending time with his dog, Hank. He is also an avid podcast listener and enjoys learning about a wide range of topics.